Mohammed A Zaman

Directed enterprise-wide Information Security initiatives across AWS and Azure cloud, ensuring alignment with NIST 800-53 and enterprise security architecture to support secure cloud adoption.

Established and operationalized robust security governance frameworks, encompassing risk assessments, control validation, and audit readiness for consistent regulatory and internal security adherence.

Conducted GenAI security and privacy risk assessments, integrating Security-by-Design and Privacy-by-Design principles into Agile/CI/CD pipelines to mitigate data leakage and model bias.

Partnered with CISO and executive leadership to translate technical vulnerabilities into clear business risk narratives, enabling informed C-level decision-making and prioritization.

Directed the integration of IAM controls (RBAC, MFA, privileged access) into new and existing digital products, achieving 100% compliance with authentication and data protection standards.

Managed end-to-end delivery and PCL responsibility for a $15M global portfolio, optimizing budget governance, accurate forecasting, and margin utilization across onshore and offshore teams.

Led multi-vendor and cross-functional teams across regions, ensuring SLA/SLO compliance and predictable delivery for enterprise-scale manufacturing and industrial IoT programs.

Served as primary client-facing leader, building trusted relationships with senior business and IT stakeholders, consistently exceeding KPIs and enabling account expansion and contract renewals.

Coached and mentored Scrum Masters, Delivery Leads, and Product Owners, driving Agile and hybrid delivery best practices that improved team throughput by 20% and reduced delivery risks.

Led monthly Business Value Reviews (BVRs) and executive governance forums, presenting delivery health, financials, risks, and value realization metrics for real-time roadmap alignment.

Led a large-scale legacy-to-VoIP migration for State Farm's agent workforce (65M customers), delivering over $100M in cost savings through infrastructure modernization and licensing optimization.

Defined and executed multi-year product roadmaps aligned to business objectives, improving release predictability and time-to-market by 4 months through a product-centric delivery model.

Drove enterprise-wide change management through executive communications and training, increasing platform adoption by 30% across agent and leadership audiences.

Managed complex SOWs, vendor performance, and contractual SLAs, establishing delivery KPIs across cost, schedule, quality, and adoption for data-driven decision-making.

Directed large-scale project and service delivery operations with 30+ direct reports (onshore/offshore), owning end-to-end delivery, capacity planning, and financial forecasting.

Led day-to-day global service delivery for mission-critical platforms, governing SLA/RLO performance, production support, and release programs with robust delivery governance.

Served as primary client and executive delivery partner, providing transparent reporting and performance metrics through executive briefings and performance dashboards.

Founded and scaled an offshore Center of Excellence (CoE) that standardized processes and quality controls, driving a 40% improvement in first-pass quality and reduced rework.